Resume

UX Designer
OSF HealthCare, Peoria IL

November 2023 - Present

• Created a scalable design system with new components by developing brand-aligned UI themes and sub-brand style goals, ensuring consistency across digital products and increasing design efficiency for teams

• Prototyped interactive animations with Figma and AI design tools, clearly communicating motion design intent to developers and accelerating handoff, resulting in smoother implementation of interactive features 

• Solved complex challenges by conducting interviews, usability tests, A/B testing, and surveys, uncovering insights that improved patient usability and presenting findings to C-suite executives for strategic alignment

User Experience Designer/Researcher
College of Arts and Letters, Michigan State University,  East Lansing, MI

October 2022 - October 2023

• Redesigned college website by conducting usability testing focused on user needs, performing content inventories and rearranging site navigation through card sort tests to increase website consistency

• Strategized to determine redesign priority by weighing stakeholders' feedback to ensure support for changes

UX Researcher
The Team W, Edgar, WI

March 2022 - June 2023

• Noted themes and trends in hour-long interviews to better understand university students’ preferences in course modality offerings then synthesized data into a findings document for the client

• Developed an 8-month curriculum for design research and behavioral design courses by brainstorming topics and adding relevant external materials completing the latter half of the courses before publishing modules

• Researched 5-year changes in interface design to create a reference book for company leaders

User Experience Researcher (contract) City of East Lansing, East Lansing, MI

May 2023 - June 2023

• Conducted ethnographic research of pedestrian navigation patterns through downtown space for a total of 12 hours to direct foot traffic away from the seating area and optimize  flow of space

• Revealed safety and cleanliness issues with downtown space by leading  a focus group of 7 residents 

• Synthesized research findings into actionable recommendations, delivering compelling, high-quality deliverables for team and executives within the city

UX  Research Intern
Best Buy, Richfield, MN

June 2021 - August 2021

• Analyzed previous research data and usage data of a retail queuing tool to develop a research plan and survey

• Led and executed end-to-end UX research projects, incorporating qualitative and quantitative data analysis, to provide deep user insights and inform product and company-level strategy

• Performed qualitative and quantitative analysis that gathered common experiences in a slide deck and presented recommendations for future improvements to 10 stakeholders and 30 UX organization researchers

• Collaborated with a team of researchers in creating and synthesizing results of 35 unmoderated user research interview studies around employee biographies by noting themes participants mentioned in a rainbow chart

Digital Experience Accessibility Student Team Lead
MSU IT Services Teaching and Learning Technology, East Lansing, MI

November 2020 - July 2021

• Analyzed college data to present to dean then drafted and piloted a new plan to transform team’s remediation initiative to a consultation initiative resulting in courses being made accessible 7-8 times faster 

• Recruited, trained and mentored 14 motivated new interns by organizing program’s weekly team meetings, 1 on 1 check-ins and providing support that helps interns problem-solve and manage projects effectively

• Created 25 documents, videos and infographic tutorials for staff and faculty on best practices for accessible transcripts and captioning using third-party captioning services or live auto-captioning for Zoom and Teams

UX/UI Design Intern
UniFlow, Ann Arbor, MI

May 2020 - August 2020

• Designed wireframes, mockups and offered critiques for a student engagement software and a COVID-19 club fair software platform including the projects about color scheme, button placement and onboarding tool-tips

• Provided a competitive analysis and user interface design suggestions by analyzing stakeholders from a human lens and recommended ways to increase retention for new users by sketching onboarding flow options

• Conducted user research interviews of 6 club leaders to gain insight into their habits and concerns, evaluate usefulness of current features and compile a list of 7 external resources that could be useful for leaders

Marketing Intern
Battle Creek Equipment, Fremont, IN

May 2020 - August 2020

• Assessed existing website and Information For Use booklets for confusing wording and  insufficient photos

• Researched common social media posting practices and social media advertising for businesses, put together a strategy for posting and presented findings and suggestions to the president of the company

• Provided solutions for shortcomings in Amazon listings, proposed Amazon photo ideas and a visual advertising strategy by investigating Facebook and Amazon customer demographics by each line to increase sales